iTunes Tips

  • iPad: Unable to complete backup in iTunes

    If iTunes cannot complete the backup process, you may see the following in iTunes: An alert saying that the backup session could not be started An alert saying that iTunes lost connection with the device
    http://support.apple.com/kb/TS3683
  • iOS: Troubleshooting backup issues in iTunes

    iTunes could not back up iPhone because the backup could not be saved on the computer iTunes could not back up the iPhone because a session could not be started iTunes could not restore this iPhone because the backup session failed
    http://support.apple.com/kb/TS2529
  • iTunes 11 for Windows: iTunes overview

    There’s a lot more you can do with iTunes. To help you get started , here are the basics:
    http://support.apple.com/kb/PH12483
  • iTunes 11 for Mac: iTunes overview

    There’s a lot more you can do with iTunes. To help you get started , here are the basics:
    http://support.apple.com/kb/PH12275
  • Mac OS X v10.8.2: Startup, Keychain, Airport connection, CD/DVD ejection, and other issues after Software Update

    You may see the message “Mac OS X wants to access your Keychain,” and applications such as Mail and Safari may have authentication issues. Wirelessconnections to base stations that use passwords may also stop working, and restart, shutdown, or wake from sleep issues may occur. Additionally, CDs and DVDs may not eject, and the Messages application may not be able to send or receive messages.
    http://support.apple.com/kb/TS4476
  • iPod: Does not appear in Windows or iTunes and Device Manager is empty

    If this started right after you updated your Windows XP computer to Service Pack 2, follow this Microsoft article: Device Manager malfunctions after you install Windows XP Service Pack 2 . If this started right after updating your Windows XP computer to Service Pack 3, follow this Microsoft article: Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3 .
    http://support.apple.com/kb/TS1496
  • iTunes 11 for Windows: crossfade

    To start playing the next song while the previous song is still playing.
    http://support.apple.com/kb/PH12388
  • iTunes 11 for Mac: crossfade

    To start playing the next song while the previous song is still playing.
    http://support.apple.com/kb/PH12183
  • iTunes: Syncing iPhone, iPad, or iPod touch with MS Outlook requires Unicode .PST file

    After selecting calendars or contacts to sync with Microsoft Outlook in iTunesand starting a sync, you may receive an error message that “OutlookSyncClient. exe has encountered an error and must close.” The sync may not complete and contacts and calendars may not completely sync between the computer and iPhone or iPod touch.
    http://support.apple.com/kb/TS1324
  • GarageBand ’11: Send an iPhone ringtone to iTunes

    You can turn a GarageBand project into a ringtone and use it on your iPhone.You can create a new ringtone project, or start with an existing project, and send the ringtone to iTunes , where you can sync it with your iPhone.
    http://support.apple.com/kb/PH1798
  • iTunes 11 for Mac: Create a playlist

    Quickly add an item to a playlist Start dragging the item (or items) you want to add. A pane with a list of playlists appears on the right. Drag the item to a playlist in the list.
    http://support.apple.com/kb/PH12140
  • GarageBand ’11: Send a song to iTunes

    To send a song to iTunes: The entire song, from the beginning to the end of the last region, is exported. If the cycle region is turned on when you export the song, the part of the timeline from the start to the end of the cycle region is exported.
    http://support.apple.com/kb/PH1797
  • iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

    Windows XP From the Start menu, choose Control Panel Open the Internet Options
    http://support.apple.com/kb/TS1814
  • iTunes 11 for Windows: Listen to Internet radio

    If you use Windows 7 or Windows Vista Choose Start > Default Programs. Click “Set your default programs.” In the list on the left, click iTunes.
    http://support.apple.com/kb/PH12332
  • iTunes 11 for Mac: Update and restore software on iPod, iPhone, or iPad

    Update or restore your software If you’re restoring software on your iPod touch, iPhone, or iPad, iTunes backs up your device at the start of the process.You can restore your settings from the backup at the end of the restore.
    http://support.apple.com/kb/PH12124
  • iTunes 11 for Windows: Update and restore software on iPod, iPhone, or iPad

    Update or restore your software If you’re restoring software on your iPod touch, iPhone, or iPad, iTunes backs up your device at the start of the process.You can restore your settings from the backup at the end of the restore.
    http://support.apple.com/kb/PH12324
  • iTunes for Windows: Moving your iTunes Media folder

    If you move your library to an external drive, you’ll need to power up and connect the drive before starting iTunes . If you don’t, iTunes will prompt you to either locate the library or to create a new library (which will result in an empty library). No matter what, it’s always a good idea to have a backup of the media you have in iTunes.
    http://support.apple.com/kb/HT1364
  • Troubleshooting iTunes installation on Mac OS X

    Download the latest installer Go to the iTunes download webpage and click the Free Download button. Make sure that the Mac OS X version is selected on that page. Click the Download button to start the download.
    http://support.apple.com/kb/HT2311
  • iTunes: Error 13019 during sync

    Windows XP, Windows Vista, and Windows 7 From the Start menu, choose Control Panel Open User Accounts.
    http://support.apple.com/kb/TS2830
  • iTunes 11 for Mac: Ways to play movies, TV shows, and other videos

    Play videos in a separate window Start playing a video and click the thumbnail to the left of the progress bar. The video opens in a new window, which you can resize and move.
    http://support.apple.com/kb/PH12136
  • iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad

    Quickly add an item to a connected device Start dragging the item (or items) you want to add. A pane with a list of connected devices appears on the right.Drag the item to a device in the list.
    http://support.apple.com/kb/PH12113
  • iTunes 11 for Windows: Change where your iTunes files are stored

    If a song doesn’t appear in iTunes anymore If that doesn’t work, your songs may be elsewhere on your hard disk. From the Start Menu, choose Search and search for a song by title or artist. Drag folders containing songs to iTunes to add the songs to iTunes again.
    http://support.apple.com/kb/PH12365
  • iTunes: How to move your music to a new computer

    External drive This option requires more work than Home Sharing, but it creates a backup of your iTunes library on the external drive in addition to moving your content. Notes before you start :
    http://support.apple.com/kb/HT4527
  • iTunes 11 for Windows: Keyboard shortcuts

    Control menu shortcuts Start or stop playing the selected song Space Bar
    http://support.apple.com/kb/PH12310
  • iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    Windows XP From the Start menu, choose Control Panel Open User accounts
    http://support.apple.com/kb/TS3219
  • iTunes: “Error 13001” when syncing

    From the Start menu, choose Control Panel Click User Accounts.
    http://support.apple.com/kb/TS3202
  • iTunes 11 for Windows: Play items in your iTunes library using Apple TV (1st generation)

    Disable streaming Syncing starts automatically whenever you click Apply or Sync, or choose File > Sync. For more information, see the Apple TV Setup Guide or Apple TV Support website.
    http://support.apple.com/kb/PH12354
  • iTunes 11 for Mac: Play items in your iTunes library using Apple TV (1st generation)

    Disable streaming Syncing starts automatically whenever you click Apply or Sync, or choose File > Sync. For more information, see the Apple TV Setup Guide or Apple TV Support website.
    http://support.apple.com/kb/PH12154
  • iTunes: Specific update-and-restore error messages and advanced troubleshooting

    Advanced steps Follow these advanced steps only if the steps in TS1275 have not resolved the issue or if a specific update and restore error message recommends it. If the update or restore error message is not listed in above, try following all the steps in TS1275 and this article starting from the top down (basic to advanced steps) to resolve the issue.
    http://support.apple.com/kb/TS3694
  • iTunes 11.0.1

    This update to the new iTunes addresses an issue where new purchases in iCloud may not appear in your library if iTunes Match is turned on , makesiTunes more responsive when searching a large library, fixes a problem where the AirPlay button may not appear as expected, and adds the ability to display duplicate items within your library. This update also includes other important stability and performance improvements.
    http://support.apple.com/kb/DL1614
  • iTunes 11.01 for Windows 64

    This update to the new iTunes addresses an issue where new purchases in iCloud may not appear in your library if iTunes Match is turned on , makesiTunes more responsive when searching a large library, fixes a problem where the AirPlay button may not appear as expected, and adds the ability to display duplicate items within your library. This update also includes other important stability and performance improvements.
    http://support.apple.com/kb/DL1615
  • iTunes 11 for Windows: Share iTunes libraries on a local network

    Up to five computers on a local network can share their iTunes libraries with each other. If a shared computer is turned on and iTunes is open, others in the network can play its shared items, but can’t import shared items into their libraries.
    http://support.apple.com/kb/PH12350
  • iTunes 11 for Mac: Share iTunes libraries on a local network

    Up to five computers on a local network can share their iTunes libraries with each other. If a shared computer is turned on and iTunes is open, others in the network can play its shared items, but can’t import shared items into their libraries.
    http://support.apple.com/kb/PH12150
  • iTunes 11 for Mac: iTunes General preferences

    You can rename your iTunes library. This is useful if you use more than one library. If you turn on iTunes library sharing, others see this name.
    http://support.apple.com/kb/PH12259
  • iTunes 11 for Windows: iTunes General preferences

    You can rename your iTunes library. This is useful if you use more than one library. If you turn on iTunes library sharing, others see this name.
    http://support.apple.com/kb/PH12464
  • iTunes 11 for Mac: Ways to play songs

    Shuffle or repeat songs Choose Controls > Turn On Shuffle > “by Albums” (or “by Groupings”). iTunes plays the songs in the order in which they appear on the album or in the grouping, and then chooses another album or grouping at random.
    http://support.apple.com/kb/PH12131
  • iTunes 11 for Windows: Ways to play songs

    Shuffle or repeat songs Choose Controls > Turn On Shuffle > “by Albums” (or “by Groupings”). iTunes plays the songs in the order in which they appear on the album or in the grouping, and then chooses another album or grouping at random.
    http://support.apple.com/kb/PH12331
  • iTunes 11 for Windows: Automatically download new iTunes Store purchases to multiple computers and devices

    You can turn on automatic downloads on a total of up to ten devices and computers, combined. You can authorize up to five computers at a time with an Apple ID .
    http://support.apple.com/kb/PH12490
  • iTunes 11 for Mac: Automatically download new iTunes Store purchases to multiple computers and devices

    You can turn on automatic downloads on a total of up to ten devices and computers, combined. You can authorize up to five computers at a time with an Apple ID .
    http://support.apple.com/kb/PH12282
  • iTunes 11 for Windows: Apple TV overview

    With Apple TV (1st generation), you can stream content to Apple TV, and also sync Apple TV with your iTunes library, so you can play synced content without turning on your computer or opening iTunes .
    http://support.apple.com/kb/PH12352
  • iTunes 11 for Windows: Use the Remote app to control your iTunes library

    Pair Remote with your Home Sharing network To use Remote 2.0 (or later) with Home Sharing, every iTunes library you want to control must have Home Sharing turned on . For more information, see Use Home Sharing to import items from another iTunes library .
    http://support.apple.com/kb/PH12357
  • iTunes: Unable to sync photos

    Connect your device to iTunes. Select the device, then select the Photos pane and turn on Photo syncing. Sync your device.
    http://support.apple.com/kb/TS3697
  • iTunes Store: Troubleshooting iTunes Match

    Some songs or albums are missing artwork Launch iTunes on your computer.From the iTunes menu, choose Advanced > Get Album Artwork
    http://support.apple.com/kb/TS4054
  • iPhone 4S Finger Tips – Quick Start Guide

    Contact your wireless service provider for support on network services, voicemail, and billing. Visit www.apple.com/support/ iphone for support on iPhone and iTunes .
    http://manuals.info.apple.com/en_US/iphone_4s_finger_tips_guide.pdf
  • iPhone 5 Finger Tips – Quick Start Guide

    Many apps are even free. Tap the iTunes icon to search for music , movies, TV shows, and more. Then tap to purchase and download wirelessly.
    http://manuals.info.apple.com/en_US/iphone_5_finger_tips_guide.pdf
  • iMac (21.5-inch and 27-inch, Late 2012) – Quick Start Guide

    iTunes
    http://manuals.info.apple.com/en_US/imac_late2012_quickstart.pdf
  • iTunes 11 for Windows: About parental advisory labels

    Advisory for Internet radio: The stations available using the iTunes radio don’toriginate from Apple. Some may broadcast material for mature audiences, such as songs with explicit lyrics and comedy broadcasts with adult themes and situations.
    http://support.apple.com/kb/PH12510
  • iTunes 11 for Mac: About parental advisory labels

    Advisory for Internet radio: The stations available using the iTunes radio don’toriginate from Apple. Some may broadcast material for mature audiences, such as songs with explicit lyrics and comedy broadcasts with adult themes and situations.
    http://support.apple.com/kb/PH12302
  • iMovie for iOS (iPad): Send to iTunes

    To archive your project or trailer on your computer or to transfer it to iMovie on another compatible iOS device (such as iPad or iPhone), you must first send the project to iTunes .
    http://support.apple.com/kb/PH3238
  • iTunes: Understanding iTunes Media Organization

    iTunes has two organization methods for content: iTunes Media and iTunes Music. Depending on which version of iTunes you first opened, you may have either iTunes Music or the newer iTunes Media organization.
    http://support.apple.com/kb/HT3847
  • iTunes 11 for Mac: Purchase tagged radio songs

    If you have an iPod nano (5th generation), your tagged songs are added to iTunes when you sync your device. To add tagged songs to iTunes from a third-party radio, you first need to sync them from your radio to your iPod. For more information, see the documentation that came with your radio.
    http://support.apple.com/kb/PH12298
  • iTunes 11 for Windows: Playlist overview

    Organize your iTunes library. There are four kinds of playlists; you create thefirst kind yourself and iTunes creates the other three for you. Standard playlists :
    http://support.apple.com/kb/PH12339
  • iTunes 11 for Mac: Playlist overview

    Organize your iTunes library. There are four kinds of playlists; you create thefirst kind yourself and iTunes creates the other three for you. Standard playlists :
    http://support.apple.com/kb/PH12139
  • iTunes and iOS: Change the name of your iPhone, iPad, or iPod

    Using an iOS device On your device, tap Settings > General > About Tap thefirst line, which should display the name of your device. Rename your device using the on-screen keyboard and tap Done
    http://support.apple.com/kb/HT3965
  • Error -3256 or -15000 when streaming to AirPort Express base stations using iTunes

    This dialog may occur if the Mac OS X Firewall is configured to block UDP traffic or is not configured to “Set access for specific services and applications.”To resolve this issue, first confirm that your AirPort Express base station is running the most recent version of firmware: If you have an 802.11n capable AirPort Express, install firmware 7.3.2 .
    http://support.apple.com/kb/TS2278
  • iTunes for Mac: Moving your iTunes Media folder

    If your hard drive is nearly full after loading all your music and other media into iTunes, or if you just want to move all those music and media files to another hard drive on your system, here’s a way to make the move while retaining all your playlists, ratings, and play history. First make sure that the “Keep iTunes Media folder organized” option is selected in iTunes Preferences:From the iTunes
    http://support.apple.com/kb/HT1449
  • iOS: Contacts, calendar events, and notes do not appear in Outlook after syncing with iTunes

    Microsoft Outlook does not create a database file for contacts or calendar events until after you open it for the first time and complete the setup wizard.Until the database file has been created, there’s no place to store contacts and calendar events on your device.
    http://support.apple.com/kb/TS1347
  • iTunes 11 for Mac: iTunes Advanced preferences

    Reset all dialog warnings If you selected “Do not show this message again” in one or more dialogs (small windows with messages in them), clicking Reset makes the messages appear again, as if you’d just opened iTunes for the firsttime. Reset iTunes Store cache
    http://support.apple.com/kb/PH12262
  • iTunes 11 for Windows: iTunes Advanced preferences

    Reset all dialog warnings If you selected “Do not show this message again” in one or more dialogs (small windows with messages in them), clicking Reset makes the messages appear again, as if you’d just opened iTunes for the firsttime. Reset iTunes Store cache
    http://support.apple.com/kb/PH12467
  • Keynote ’09: Exporting to iTunes and iPod

    The number of seconds between the beginning of one build stage and the next in each object build. There is no delay between the moment a slide firstappears on the screen and the first stage of an object build.
    http://support.apple.com/kb/PH6256
  • iTunes Store: iTunes Plus Frequently Asked Questions (FAQ)

    Can I upgrade my previously purchased music to iTunes Plus? You need to delete the original DRM song from your library first . Doing this enables you to download the song again in the iTunes Plus format from iTunes in the Cloud.
    http://support.apple.com/kb/HT1711
  • iTunes: Understanding the iPod Photo Cache folder

    iPhoto or Aperture file. (For Aperture, this is called Aperture Library. ) If you have moved your iPhoto Library or Aperture Library to a different location, go to that location in Finder first . Control-click the iPhoto Library
    http://support.apple.com/kb/TS1314
  • iTunes 11 for Windows: Add photos to iPod, iPhone, or iPad

    Add photos to your iPod, iPhone, or iPad If it’s the first time you’re adding photos to your iPod, iPhone, or iPad, it might take a while, but subsequent syncs should be faster.
    http://support.apple.com/kb/PH12316
  • iOS: Syncing with iTunes

    The first time you sync the Info tab with your iOS device, you are asked if you want to merge data, replace data on the service, or replace the data on your computer from the following applications:
    http://support.apple.com/kb/HT1386
  • iTunes 11 for Mac: Add photos to iPod, iPhone, or iPad

    Add photos to your iPod, iPhone, or iPad If it’s the first time you’re adding photos to your iPod, iPhone, or iPad, it might take a while, but subsequent syncs should be faster.
    http://support.apple.com/kb/PH12116
  • iTunes 11 for Windows: Manage your iTunes Store account

    View your purchase history The purchase history shows purchases made using this account, with your most recent purchases shown first . To view details of previous purchases, click the arrow to the left of the order date. If your purchase history seems incomplete, make sure you’ve clicked the arrow next to each previous purchase to see all your purchase history information.
    http://support.apple.com/kb/PH12507
  • iTunes 11 for Mac: Manage your iTunes Store account

    View your purchase history The purchase history shows purchases made using this account, with your most recent purchases shown first . To view details of previous purchases, click the arrow to the left of the order date. If your purchase history seems incomplete, make sure you’ve clicked the arrow next to each previous purchase to see all your purchase history information.
    http://support.apple.com/kb/PH12299
  • iTunes for Windows: If first sync warns that all of your contacts will be changed

    iTunes for Windows: If first sync warns that all of your contacts will be changed
    http://support.apple.com/kb/TS1885
  • iTunes for Windows: “iTunes might be unable to launch or communicate with iPod or iPhone” message

    When opening iTunes for Windows, you may see the following message:
    http://support.apple.com/kb/TS1593
  • iBooks: Unable to open or launch Multi-Touch textbooks on iPad

    Unable to open or launch Multi-Touch textbooks on iPad after syncing with iTunes. Install the latest version of iTunes 10.5.3 or higher on your computer, and sync your textbooks with iTunes .
    http://support.apple.com/kb/TS4177